FAQs

SnagSurveyKent provides new home snagging inspections. We use our best efforts to ensure that we find every flaw in your home. However, this may not always be possible. This could be due to access/visibility into or out of your home, human error, or any other similar reason. SnagSurveyKent accepts no responsibility for any defects or issues that are overlooked or misrepresented. We make it clear that we are here to help you every step of the way, and we take pride in our aftercare. Our goal is to bring your house up to the level you expected. If your home builder refuses to repair any defects, we will advise you on how to approach the builder. However, this is done out of kindness, and our service is based on a snagging inspection and report. We are not liable if your builder refuses to correct any defects. A third-party company may process personal and payment information. This is solely for the purpose of protecting customer data. ‘Stripe payments’ is the current payment client in use. Our service can take a long time depending on several factors such as house size, quality, age, and so on. The number of snagging items picked up, as well as the time it takes to pick them up, have no bearing on the price paid. Our service is to inspect (snag) your house as thoroughly as possible. Although we provide a guideline for the time taken and the number of snags we pick up on average, if the service takes less time or the number of snags is less than anticipated, we will not be held responsible and will not issue any sort of refund. If you are dissatisfied with any aspect of our services, please let us know before we deliver the report, and we will do everything we can to make it right. Once the report is delivered to you, there will be no refunds. The receipt of our email confirmation to the email address you provided constitutes agreement on the location, date, time, and price. Any changes must be communicated via email at least 48 hours before the inspection. If booking with a deposit, the remaining payment will be invoiced (and payment due) before the inspection date. Please Note: Invoiced balance payments are required via BACS. Balance payments via Stripe can be arranged on request but will incur additional fees. Cancellations made within 48 hours of the scheduled inspection time are non-refundable. Cancellations made within 24 hours of the scheduled inspection time are non-refundable. £150 cancellation fee applies without notice. Referral Rewards Scheme: Our referral rewards only apply to new bookings/recommendations and cannot be claimed retrospectively. To qualify, a referral name must be entered on the online form at the time of booking within 60 days of the original customer appointment.

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Refund Policy We understand that plans can change, and we strive to accommodate our customers wherever possible. Below is our refund policy for cancellations: Full Refund If the cancellation is made within 7 days of the booking date, you will receive a full refund. 50% Refund Cancellations made between 7 days and 48 hours prior to the scheduled inspection will qualify for a 50% refund. No Refund Unfortunately, cancellations made within 48 hours of the scheduled inspection are non-refundable. We encourage you to notify us as soon as possible if you need to cancel or reschedule your appointment. For rescheduling requests, please contact us at least 48 hours before the inspection.